Unlock the hidden insights within your customer interactions with call analytics.
Unlock the hidden insights within your customer interactions with call analytics.
The power of data in a simple and customizable dashboard.
Our analytics tool is a Call Center focused Dashboard and Wallboard application with a variety of configurable data cards. Boards are fully customizable and shareable.
Empower your supervisors and agents with actionable data to improve performance and customer experience. Gain access into real-time analytics at a glance. And customize your dashboards to show the data that matters to you.
With PBX.io’s analytics dashboard, you get a comprehensive overview of your company’s calling activity with live data and configurable alerts. You also have the tools to troubleshoot and correct problem areas. And you can track the metrics you need to plan for the future.
There are several different card types covering many different data points. Card types such as Line Graphs, Stat Blocks, and Tables. And data points like Abandoned Calls, Average Wait Times, and much more.
In this report, we dive deep into how call center managers can leverage analytics to benefit their business. Use customer satisfaction and real-time employee performance to make data driven decisions. And maximize productivity and revenue with the data that matters to them.
