Learn the ins and outs of your portal
with our in-depth training videos.
This training introduction to your Basic User account helps you login and navigate around the portal. Learn how to change profile settings and decipher the information on your home screen.
Get to know your message center, specifically the voicemails tab. Learn how to record a new voicemail message and how to manage voicemails on your account.
Get to know the chat tab of your messages center. Learn how to start a new chat and change settings for existing threads.
Learn all about the settings tab of your messages center. Including enabling voicemail, inbox options, greetings, and unified messaging options.
In this video, you’ll learn about the contact center and how to sort, filter, favorite, and add new contacts.
Learn how to create Time Frames and then apply them to your Answering Rules.
Discover which phones are active on your account.
Learn how to add and arrange the music on hold for your account.
Learn about your account’s call history and options you have within the call history center.
This training introduces you to your Office Manager account and navigates around the portal. Learn how to navigate to your personal account and back to the organizational level.
Easily learn how to add, edit, and remove users on your system. As well as configure user’s settings.
Learn how to add, edit, and delete conference bridges on your system. As well as add users onto a conference line.
In this video, you learn how to edit, delete, and add auto attendants within your phone system. You will also learn what each menu prompt option does and how to record or upload the intro greetings and menu prompts.
Learn how to create call queues such as Round Robin, Ring All, Linear Hunt, Linear Cascade, and Call Park. You will also learn how to add agents and music on hold to a call queue.
In this video, you learn how to create and use shared Time Frames and then apply them to individual User’s Answering Rules.
Set Music on Hold for your entire organization, specific users, and call queues.
Learn how to manage Phone Numbers, SMS Numbers, and Phone Hardware in this training video.
Manage your organizations Call History and learn how to create Scheduled Exports.
